Frequently Asked Questions
Everything you need to know about your Kozmo Shoes experience.
How do I determine my correct shoe size?
We recommend referring to our comprehensive Size Guide available on each product page. Our shoes generally run true to size, but if you are between sizes, we suggest ordering a half-size up for the best fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are Kozmo Shoes made from sustainable materials?
Yes, we are committed to ethical fashion. Our collections utilize premium vegan leathers and recycled rubber soles to ensure style doesn't come at the cost of the planet.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my leather shoes?
To maintain the quality of your Kozmo Shoes, we recommend wiping them with a damp cloth after use and applying a weather-protectant spray every few months.